Application Support Analyst

Employment Type

: Full-Time


: Customer Service/Call Center

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The Senior Migration and Support Analyst will be member of a team of cross skilled technology professionals that are aligned with the Performance, Risk, Securities Valuation, Investment Oversight, Data Management, Multi Asset Class solutions, and Fund Board Relations business units within a leading investment management firm. This position will be focused on testing and coordinating the migration of Investment Services and Performance applications to a new data center, and providing application support for the existing suite of Investment Services and Performance applications.

Essential Duties and Responsibilities:

Application Migration Coordination / Quality Assurance
Develop a deep understanding of current Investment Services and Performance Applications to be migrated
Develop and maintain project plan for application migration to Client Data Center
Develop Test Plans, write Test Scripts, execute Testing, track Issues
Coordinate pre-migration application changes and UAT with Client and Developers
Execute migration tests
Coordinate application migration with Infrastructure team
Update application support documents
Inform manager and team members of progress, issues and concerns

Application Support
Provide level 2 and 3 support for Investment Services and Performance Applications
Monitor and manage support requests received throughout the day
Triage and assign issues for immediate or later resolution
Support other team members in diagnosing the issue, then analyzing and proposing appropriately sized, pragmatic solutions.
Communicate with the Shared Services departments and within IT, as needed

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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